Singapore Kindness Movement (‘we’, ‘us’, ‘our’, etc.) respects the right of individuals to protect their personal data.
This data protection policy gives you information about how we collect, use and disclose personal data about you while recognising both your right to protect personal data about you and our need to collect, use or disclose it for purposes that we believe are reasonable and appropriate in the circumstances of our work.
It applies to the personal data of all individuals (‘you’, ‘your’, etc.) who are our programme participants, donors to us, our employees, including volunteers, and online users of our website. For our programme participants, ‘you’, ‘your’, etc. also includes a parent or parents, a legally-appointed guardian and another caregiver who takes responsibility for the programme participant’s welfare.
If you are not in any of these categories but we collect, use or disclose personal data about you in the course of our charitable work this data protection policy will apply to that personal data consistently with the way in which it applies to the above individuals.
We have developed this Data Protection Policy to assist you in understanding how we collect, use, disclose, process and retain your personal data with regards to:
Our Website Service https://www.kindness.sg
We collect personal data from or about our programme participants and our potential programme participants and from our donors, employees and other individuals. We use and/or disclose that personal data so that we are able to provide our services for the following purposes:
(or as described on our website) efficiently and effectively and so that we can comply with our legal obligations.
Where possible, we collect personal data directly from you. We do this in various ways, including telephone and in-person meetings and interviews, forms and questionnaires. This may also include the following:
If at any time you would prefer not to provide some personal data that we request, please let us know. We will then explain our purpose for collecting that personal data. If you still do not wish to provide it we will discuss with you whether or not we can proceed without it. We may not be able to do so.
We collect, use, or disclose personal about you only if:
Where we ask you to consent to us collecting, using or disclosing personal data about you we will first inform you of our purposes for doing so. We will not use or disclose personal data about you for any other purposes without first informing you of the additional purposes and getting your consent to us doing so for the additional purpose(s).
In some circumstances, you are deemed to have consented to us the collecting, using or disclosing personal data about you for a purpose. For example, if you pose for a photograph by our photographer at one of our events or if you fill up a job application form and send it to us you are deemed to have consented to us collecting, using or disclosing the personal data about you that is in the photograph (that is, your image) or the job application.
We may collect personal data about you from another individual or organisation if you have given that other individual or organisation consent that allows it to disclose personal data to us. We will use or disclose it only for the purposes for which the other individual or organisation disclosed it to us.
The types of personal data we collect about you may include:
We disclose some of the personal data we have collected about you to the following parties or organisations outside Singapore Kindness Movement:
We are permitted by the PDPA to collect, use or disclose personal data about you without your consent in various circumstances that include the following:
If you would like more information about the circumstances under which we may collect, use or disclose personal data without your consent, please contact our Data Protection Officer.
If you browse our website, we do not capture any data that allows us to identify you.
On giving us reasonable notice, you may at any time withdraw any consent you have given, or are deemed to have been given, to us collecting, using or disclosing personal data about you for any purpose. Any notice of withdrawal of consent should be given in writing (which includes email) sent to our Data Protection Officer.
The consequences of you withdrawing consent to us collecting, using or disclosing personal data about you for any purpose may be onerous for you. Therefore:
If you still wish to withdraw your consent we will act on your request and cease collecting, using or disclosing the personal data, unless doing so without your consent is required or authorised under the PDPA or other written law. We will also cause any and all of our data intermediaries to cease collecting, using or disclosing the personal data.
In addition, we will cease to retain our documents containing that personal data, or remove the means by which it can be associated with you, as soon as it is reasonable for us to assume that retention is no longer necessary for our legal or business purposes.
On request by you, we will as soon as reasonably possible provide you with:
Your request to us should be made in writing (which includes email) sent to our Data Protection Officer. We may require you to provide proof of your identity.
There are some circumstances where we are not required to provide you with information, and others where we are not allowed by the PDPA to do so. In some circumstances, we may be able to provide you with limited information. You may obtain information about all of these circumstances from our Data Protection Officer.
We may charge you a fee for providing you with access to your personal data or information about how we may have used or disclosed it. The fee will reflect our incremental costs associated with responding to your request. You may obtain information about the fee from our Data Protection Officer.
You may request us to correct an error or omission in the personal data about you that we hold or that is under our control. Your request to us should be made in writing (which includes email) sent to our Data Protection Officer. We may require you to provide proof of your identity and/or documents or other evidence supporting your request.
There are some circumstances where we do not make a correction and other circumstances where we are not required to act on such a request. You may obtain information about these circumstances from our Data Protection Officer.
Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable. We will also send the corrected personal data to every other organisation to which we have disclosed it within a year before the date we made the correction (unless that other organisation does not need the corrected personal data for any legal or business purpose). Alternatively, with your consent, we will send the corrected personal data only to specific organisations as agreed with you.
Another organisation that has disclosed your personal data to us might notify us that it has corrected it. If this happens, unless we are satisfied on reasonable grounds that we should not make the correction, we will correct your personal data that is in our possession or under our control.
We make reasonable efforts to ensure that personal data that we collect about you or that is collected our behalf is accurate and complete if we are likely to use it to make a decision that affects you or we are likely to disclose it to another organisation
We take reasonable steps to ensure the security of personal data about you that is in our possession or under our control and to protect it against risks such as loss or unauthorised access, destruction, use, modification or disclosure. Only authorised personnel are permitted to have access to personal data about you.
We cease to retain documents containing personal data about you, or we remove the means by which it can be associated with you, as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by its retention and retention is no longer necessary for legal or business purposes.
We strive for excellence in providing services to our programme participants and in all our interactions with donors, and with our employees (which includes our volunteers), as well as with the community generally. This includes our compliance with the PDPA.
Please direct any queries or complaints you have about the way in which we collect, use or disclose personal data about you to our Data Protection Officer. Generally, we are unable to deal with anonymous complaints because we are unable to investigate them. If you raise a complaint anonymously we will nevertheless note the matter raised and, if possible, try and investigate and resolve it appropriately.
Whenever you make a complaint our Data Protection Officer will seek to obtain sufficient information from you to enable us to investigate it. Please be prepared to provide our Data Protection Officer with information as to, for example:
Immediately upon receiving a complaint, our Data Protection Officer must investigate it and within two business days advise you of:
If a complaint is settled to your complete satisfaction, our Data Protection Officer is not required to advise you in writing of the outcome of the complaint, unless you request a written response (which may be by email).
If a complaint is not settled to your complete satisfaction, our Data Protection Officer will advise you of the outcome of the complaint and the reason(s) for that outcome in writing (which may be by email). If you are not satisfied with the outcome, you may take your complaint to the Personal Data Protection Commission.
Please note that we do not engage in telemarketing activities. Therefore, our organisation is not subjected to the DNC rules.
We use “cookies” to collect information about your activity on our Web site. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
The following is used for remarketing services for purposes of advertising.
Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
We have no control over, or unable to assume any responsibility for the content, privacy policies or practices of any third party sites or services.
We reserve the right to review, amend and/or update this data protection policy at any time and from time to time.
The Singapore Kindness Movement (SKM) is committed to responding to employee concerns, complaints, and reports, particularly on issues of governance, finances and compliance with law. If you see, hear, or learn of inappropriate behaviour, violations of company policies, or suspected violations of law or regulations, please share your concerns. These can include theft, fraud, conflicts of interest, illegal activity, improper or undocumented financial transactions, improper destruction of records, violation of policies, harassment or bullying, threat to employee health and safety, bribery or corruption, improper use of SKM resources.
Methods of Reporting Concerns
If you have a concern, you can tell any Team Head. Team Heads must promptly report any concern to the Chairperson of the Council in a manner that maintains confidentiality of the concern to the extent practicable.
You may send your concern via mail to the following address: Chairperson, Singapore Kindness Movement, 61 Stamford Road, #02-01 Stamford Court, Singapore 178892. Please mark the envelope “TO BE OPENED BY ADDRESSEE ONLY – PERSONAL & CONFIDENTIAL”. Alternatively, you may email SKM at [email protected] You may even report your concerns anonymously. We will take appropriate steps to maintain confidentiality, though we cannot guarantee absolute confidentiality or anonymity.
SKM is committed to full and accurate financial disclosure and to maintaining its books and records in compliance with all applicable laws, rules and regulations. SKM encourages employees, independent contractors, third-party vendors, customers, and business partners to make the Chairperson aware of any practices, procedures, or circumstances that raise concerns about the integrity of its financial disclosures, books, and records. Any person making a complaint regarding accounting, internal accounting controls, auditing matters, or questionable financial practices may submit the complaint to the Chairperson, Secretary or Treasurer at the addresses stated above.
We will thoroughly, promptly, and impartially examine and address every concern, complaint, or report, including any report of a violation of any company policies or any alleged violation of law.
Response to Complaints
When claims are substantiated in whole or in part, we will take appropriate action, from training and coaching, to warnings, to employment termination, or termination of any other business relationship.
Retention of Complaints
All complaints made through the procedures outlined in this policy will be retained for at least six years from the date of the complaint.
SKM prohibits retaliation and forbids any employee from treating any other employee or former employee or applicant adversely for reporting, for assisting another employee or applicant in making a report, or for cooperating in an investigation into such alleged conduct. All employees who experience or witness any conduct they believe to be retaliatory are strongly encouraged to immediately report such conduct.
Periodic Reviews and Amendments
The SKM Council will periodically review this policy.